How does City Notify work?

Sign-up for City Notify with your contact information, the information is then stored in the emergency
notification database for use by Town officials.

If there’s an emergency situation, authorized Town officials will send a message by either voice, email and/or
Text-to-Cell messages depending on the situation/event. It is important to signup with voice, email and
Text-to-Cell numbers.

Sample voice message:

"This is an important message from the Town of Lloyd. Please press any key to listen to the message."
specific information about the situation or event will be detailed in the voice message.

The City Notify system quickly delivers the message to all residents and local business owners that are located in the notifications database. City Notify is currently being used by your local school district under our sister
brand name K12 Alerts®.


Some Frequently Asked Questions

Can I change my contact information?

You can make changes to your information through the City Notify system at any time.

What happens if I lose my login name or password?

At the bottom of the sign-up page there is a forgot your password feature. Click on the link and enter the email that you signed up with the City Notify service and the system will email you back your password.

Is my information secure?

The system uses Secure Socket Layers (SSL) to encrypt your information submission to the City Notify database. The information is only for use by Town Officials. City Notify takes privacy concerns very seriously and does not sell, trade, lease or loan any data about our clients to any third party.

How with this system impact the way I currently receive information from the Town?

The Town of Lloyd instituted the City Notify system to enhance existing information channels already in place,
Local TV, radio, and website announcements will continue to provide information as well.

How will I know a call is coming in on my phone from the Town of Lloyd?

The caller-ID number for calls generated by the City Notify service will be the same as the Town’s main number: (845) XYZ-0000. Every call will have a unique intro message identifying the Town, then the main message.

How will the Town test the system?

The Town may conduct periodic tests of the system to assure that messages are being received by phone/cell phone, emails and Text-to-Cell numbers in the notification database.

If I have provided a phone number, email and Text-to-Cell number, will I receive a call, email and Text-to-Cell message?

In the case of an emergency, the message will be delivered by every method available. It is important to sign-up with as much information as possible to receive notifications in an emergency. Depending on the type of message, certain notices may be delivered by email and/or Text-to-Cell numbers only.

Will a different area code affect receiving a call? (an example would be my cell phone carrier "917, 646 etc")

Yes. The area code does not impact whether or not a call is made.

What about busy signals or no-answer situations?

If the system receives a busy signal, the voice call will be repeated several times in an attempt to reach you. If the call is not answered and no answering machine is detected, the system will try and reach you several times. If after several attempts the system does not reach you or the call does not successfully go through, the system will stop attempting to call the number.

I was not able to listen to the entire call. Is there a way to repeat the message?

Yes, at the end of the message, the system will ask you if you would like to replay the message and to press 1 to repeat the entire message.

If I answer "Hello" multiple times the message does not play for 20 seconds?

Saying Hello multiple times will delay the start of the messages, say "Hello" once and the message will begin to play. The system may think you are a machine and then wait 20 seconds for the end of the machine greeting to play the message.